THE OPS PRACTICE / FOR INDEPENDENTS

Better ways of working — for yourself.

Practical guidance for people building a career in remote work, virtual assistance, operations, and client support.

[01] INTRODUCTION

Working independently is about more than finding tasks to complete.

It means understanding where your skills create value, how to work effectively with clients, how to take ownership, and how to build a way of working that can develop with your career.

This part of The Ops Practice brings together practical guidance drawn from real experience across remote work, client relationships, operations, processes, and working directly with founders and growing businesses.

[02] 1:1 CAREER & FREELANCE SESSION

A focused session for anyone looking to start, reposition, or develop their independent remote career.

GUIDANCE BY IVONA PENDIĆ LEKOVIĆ

The conversation can be shaped around where you are now and what you are trying to figure out next.

Topics may include:

GETTING STARTED · POSITIONING · UPWORK · CLIENT COMMUNICATION · MOVING BEYOND VA WORK · OPERATIONS · WORKING WITH FOUNDERS · SERVICE OFFERINGS · PROCESSES & TOOLS · PROFESSIONAL BOUNDARIES

BOOK A 1:1 SESSION →
[03] FROM VA TO OPERATIONS

Moving from task execution to ownership, systems, client operations, and higher-value work.

Supporting the transition from being the person who waits for the next task to someone who understands the goal, recognizes what needs attention, and takes ownership of moving the work forward.

[04] WHO THIS IS FOR

This may be relevant for:

ASPIRING REMOTE PROFESSIONALS · VIRTUAL ASSISTANTS · FREELANCERS · CLIENT SUPPORT PROFESSIONALS · PEOPLE MOVING INTO OPERATIONS

[05] START A CONVERSATION

Start with where you are.

If you're figuring out how to enter remote work, reposition your experience, move beyond task-based VA work, or develop a stronger independent service offering, a 1:1 session is a place to work through it.

BOOK A 1:1 SESSION →